Kastle Systems International

Project Manager

Job Locations US-NY-New York

Overview

Join the leader in providing smarter solutions for a safer world.

 

The Project Manager is responsible for planning, scheduling and coordinating activities within the the Customer & Operations/Installation group relating to Installation of Access Control/Security and Video projects and Service requests to ensure our systems & services are provided accurately and on time, and that these services meet or exceed client expectations. Leading to and during the installation & service implementation, the Project Manager provides a single point of contact to both our customers and internal team to ensure timely and accurate sharing of information to support smooth and efficient system installations.

Responsibilities

  • Responsible for the activities/employees in the department & the coordination of our installation and service activities with new and existing customers.
  • Act as project liaison between Kastle departments and the Customer during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at internal Kastle & external Client /department meetings and briefings and/or phone calls and e-mails.
  • Understand all Project milestone & deliverable dates and develop/ maintain a master Installation calendar/schedule to meet these dates and revenue goals.
  • Initiate and conduct the contract review and implementation process and generate follow up proposals and contract amendments as warranted.
  • Monitor project costs and ensure project is within the budget parameters (positive margin).
  • Initiate and conduct security system consultation and other services in response to customer requests.
  • Generate project schedules, oversee floor plan creation, and provide progress reports on project status to those who request.
  • Work with the internal team to generate turn-on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis.
  • Schedule & confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays.
  • Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes.
  • Provide regular progress updates to all stakeholders.
  • Regularly and consistently solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes.
  • Revise project schedules to determine personnel and materials requirements and priorities.
  • Provide/arrange client training on Kastle systems.
  • Provide Client Services with training on client specifications and rules, lead building walk-through and resolve remaining hand-off issues.
  • Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn-over to Customer Service.
  • Stay up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures

Qualifications

  • Bachelor’s Degree preferred but not required.
  • 1 or more years’ successful experience managing multiple projects simultaneously
  • Experience working on/at construction sites and scheduling/negotiating with General Contractors
  • An understanding of IT Networks and Systems, primarily for use with video camera networking/installation
  • Demonstrated knowledge of the principles and processes for providing project management support
  • Demonstrated knowledge of principles and processes for providing customer services.  This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction

Other Eligibility Requirements

  • Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.
  • Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation and drug screening.
  • Must continue to maintain a safe driving record and valid driver’s license to fulfill the travel requirements of this position.

Work Environment

  • Open floor plans with ambient noise and activity consistent with office or call center work
  • Active construction sites and new locations
  • Travel by automobile, plane and other modes of public transportation

Company Overview

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Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

 

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