Kastle Systems International

CS Representative

Job Locations US-NY-New York

Overview

Join the leader in providing smarter solutions for a safer world.

The Client Services Representative serves as a daily business contact for the client and is responsible for client satisfaction and problem resolution. The CS Rep is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition and represent client needs and goals within the organization to ensure quality. In addition, this individual will build relationships with clients in order to encourage new and repeat business opportunities.

Responsibilities

  • Responsible for client communications, issue resolution, and compliance on client deliverables and revenue.
  • Ensures that client issues are dealt with in an efficient and satisfactory manner.  
  • Works closely with internal teams in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
  • Ensures that all processes and procedures are completed correctly. 
  • Aware and in pursuit of opportunities for account growth and new business, involving the Sales, Client Services, Business Development support.
  • Communicates the client's goals and represent the client's interests to the team.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper expectations.
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.

Qualifications

  • Bachelor’s degree or 1-3+ years of customer service experience
  • Clear speaking voice, excellent telephone manner and professional writing skills.
  • Excellent organizational skills and ability to manage multiple competing priorities.
  • Technical and analytical skills; ability to learn new programs, systems, and applications.
  • Uses logic and critical thinking skills to assess, prioritize, and solve problems.
  • Ability to work as a team player in a fast paced professional environment
  • Demonstrated sense of urgency in resolving customer needs.

Other Eligibility Requirements

  • Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.
  • Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation and drug screening.

Company Overview

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Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

 

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