Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
The Vice President Client Services is responsible for ensuring thorough and professional customer service delivery via multiple externally facing account teams that consistently exceed the customers' expectations.
The VP, Client Services is responsible for the effective management of the Client Service function. In addition to managing the overall development of the service associates, the VP is responsible for promoting services within Kastle as well as with new clients. The VP evaluates the success of Kastle’s customer service delivery, service initiatives and tools on a regular basis and establishes goals for continual improvements. The VP is also expected to develop and maintain key client relationships with appropriate senior-level points of contact, including developing those relationships via breakfasts, lunches, dinners and after-hour events. The VP will work with complementary leaders in the organization to influence their priorities in support of Client Service’s objectives (e.g., the CTO, CSO/CMO, CFO and other senior executives.)
Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.